Business Process Management in the Public Sector
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Abstract
The need to improve productivity in the Public Sector of Argentina is what has given rise to this research project which is divided into two stages: a qualitative one and a quantitative one. The aim is to find the differences between Process Management in public and private environments, and the key success factors for implementation in the Government Administration. The focus of the study is mixed and from the perspective of Economic and Business Sciences. After this first phase, the prioritization of political factors over those of public interest, the lack of awareness of resource optimization, the oversizing of the structure, the overlapping of tasks and the lack of staff training have been highlighted as differences. As key factors for its implementation are validated a strong sponsor, adequate training and availability of internal personnel with experience in the subject.
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